In A Few Words
Created in 2000, Acemis is a management and training consultancy firm specialized in transformation driven by customer experience.
We consider customer experience as core to economic performance and as such, is the primary driver for transformation.
We support end-to-end transformation, from design to implementation. Our recommendations come from a constantly renewed expertise across all industry sectors: financial services, services, telecommunications, utilities, real estate, transportation / tourism, distribution, public sector…
Nicolas Diquéro, PDG Acemis
“Let’s set priorities right: customer experience should be the driving force of an organization, and not a consequence. First, determine what you want your customers to live. Then align internal company processes, procedures, its organization, information systems, KPI’s, skills and management to support that goal”
Acemis, A Name That Tells Our Ambition, Our Job, Our Core Principles
Our goal: to help you anticipate and simplify customer experience
Our approach to transformation:
- design customer experience: anticipate, improve, differentiate, simplify and expand
- operationalize customer experience, by implementing customer care strategies, models and solutions
- anticipate evolutions in customer contact jobs by transforming employee experience and customer relationship skills
- support implementation: steer transformation and ensure that customer experience becomes a key part of the organization’s DNA
The butterfly means transformation: once pupation has taken place, the caterpillar becomes a butterfly. This is the role that we intend to play with our clients: support their transformation, help them grow and become autonomous.
The butterfly, major transformation symbol, is associated with the concept of ‘linkage’. By following customers’ journeys and making transformation happen within organizations, Acemis create links. We “untie” to better reconnect customers with their brands.
Our logo translates the role we play between our clients and their customers: to ensure that customers experience meet their expectations and needs.