Acemis provided a good number of support services for our CRM project, from initial project guidelines to change management and solution implementation in pilot countries.
All the while, we truly appreciated their willingness to listen and their ownership of our strategy resulting in customized support in line with our business and needs. A “transformation-oriented” and “customer experience” viewpoint helped to thoroughly reflect, and secure the success of our CRM project.
In addition, the team demonstrated flexibility, capacity to handle a heavy workload and experience in steering international projects.
The momentum Acemis triggered is still felt today and continues to fuel our core business projects and our thoughts regarding customer experience.