In 2015, we called upon Acemis to improve our Contact Center.
Acemis rapidly and efficiently analyzed our weaknesses and strengths, and weighed them against our needs and constraints to develop a precise and structured specifications charter resulting in our Contact Center.
Their attentiveness and constant dialogue helped establish project guidelines.
Our greatest success, besides the professional rendering of our Contact Center, has been the involvement in and ownership of the project’s various stages, from contact agents to management.
We have completely integrated the organization and the use of tools in our work methods.
In addition, assessment and continuous improvement are ongoing and our project moves towards a vision in line with our company’s goals.
Acemis has changed our mindset to focus on our affiliated members’ expectations instead of our internal operating mode based on working in silos.