Our clients are best to talk about us...

Philippe LAULANIEEx-Lead Distribution Retail Banking | BNP Paribas
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A long-standing partner for our distribution model

Acemis is one of the few outside, long-standing partners that helped design and rollout “Multichannel Banking”, the BNP Paribas Group’s Retail distribution model. Based on channel integration, contact development and customer satisfaction, BNP Paribas has used the model since 1998. Product sales are the result of reinforced customer relations and services; its goal is long-term increase of customer satisfaction. BNP Paribas took advantage of the team’s availability and practical approach, their know-how in Customer Service Centers and their expertise on customer vision as a whole.   Since 2001, Acemis has used its expertise to structure all aspects of customer service...Read more
Sylvie MariqueSecretary General | Service Public de Wallonie
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A partner who takes us beyond

Acemis has provided support since 2015 to define user orienteering for the Walloon Public Administration....Read more
Benoit GuiblinRegional Director Center-West | Dalkia
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Customer focus throughout the project

Your customer-focused approach isn’t only talk, when selling your offer. As an outside mediator, you...Read more
Frédéric LobermannCustomer Experience Simplification Director | Groupe Orange
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Personal approach, Ability to listen, Broad experience, Co-construction and Results-oriented

I appreciate Acemis for 5 main reasons: their personal approach, their ability to listen, their...Read more
Christophe DarreauOperations Director | AG2R La Mondiale
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A genuinely mature customer experience approach

Acemis’ mature approach to customer experience is like none I’ve ever seen. Personally, what makes...Read more
Enso DeguglielmoChief Information Officer | Solidaris
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Acemis changed our mindset

In 2015, we called upon Acemis to improve our Contact Center. Acemis rapidly and efficiently analyzed our...Read more
France HéringerExecutive VP Quality Customer Experience and Sales | Groupe Orange
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Agility and robust methodology brought about by true customer experience specialists

Acemis provided support throughout the pilot stage of our Les Incomparables program. It’s a customer...Read more
Vincent ArnouldCustomer Programs Director | Kuhn
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The added value of a "transformation-oriented" and "customer experience" point of view

Acemis provided a good number of support services for our CRM project, from initial project guidelines to...Read more
France HéringerExecutive VP Quality Customer Experience and Sales | Groupe Orange
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Agility and robust methodology brought about by true customer experience specialists

Acemis provided support throughout the pilot stage of our Les...Read more
Frédéric LobermannCustomer Experience Simplification Director | Groupe Orange
testimonial

Personal approach, Ability to listen, Broad experience, Co-construction and Results-oriented

I appreciate Acemis for 5 main reasons: their personal approach,...Read more
Philippe LAULANIEEx-Lead Distribution Retail Banking | BNP Paribas
testimonial

A long-standing partner for our distribution model

Acemis is one of the few outside, long-standing partners that...Read more
Sylvie MariqueSecretary General | Service Public de Wallonie
testimonial

A partner who takes us beyond

Acemis has provided support since 2015 to define user orienteering for...Read more
Benoit GuiblinRegional Director Center-West | Dalkia
testimonial

Customer focus throughout the project

Your customer-focused approach isn’t only talk, when selling your offer....Read more
Christophe DarreauOperations Director | AG2R La Mondiale
testimonial

A genuinely mature customer experience approach

Acemis’ mature approach to customer experience is like none I’ve...Read more