Customer experience is at the heart of economic performance. We consider it as the primary driving force for transformation.
Acemis is a consulting and training service provider specialized in the transformation through customer experience
« To ensure that customer experience is no longer the consequence, but the driver of the organization, things have to be re-aligned. First decide what we want our customers to experience. Then, align processes, IT, key performance indicators, management and skills.«
Acemis proposes a transformation approach based on four service offerings:
Acemis also focuses on people and change management